COVID-19 UPDATE

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To our valued customers,

In light of recent developments, we would like to update our valuable customers on the precautionary and other measures we are engaging in as a company in response to COVID-19. Given that the disease has been classified as a pandemic, it is imperative that we all join forces and rise to the challenge of minimizing its spread. 

The responsibility to our customers and employees cannot be overstated in our 20 years of service. In line with this mindset, we are working carefully to respond in accordance with the recommendations and ongoing advice given by the government, local and state public health officials, the CDC (Centers for Disease Control and Prevention), the NIH (National Institutes of Health), and WHO (World Health Organization). 

At this time, due to worldwide shutdowns, all orders 2 ounces and higher will be cancelled and refunded while supply chains recover across our worldwide distilleries.

 

To provide full transparency and clarity during these uncertain times, we have assembled a list of FAQs for our valued customers commonly asked: 

1. Is there any order processing interruptions?

  • As this is an on-going situation, operations are currently running at top capacity. Due to unprecedented amount of orders, some processing delays may occur. At the moment, processing remains at 1-3 Business Days for all in-stock items, however this time frame is subject to change as the situation is on-going.  

 

2. What measures are you taking to mitigate the risks of COVID-19?

  • We have immediately suspended all business travel, meetings, etc. Silky Scents® has started temperature testing of our employees. Additional sanitation stations have been added through our facility, and we will continue to uphold our high standards of cleanliness and sanitation within our entire facility. 

 

3. Will there be any disruptions to shipping services?

  • No, not at the moment; this will however be contingent on the continued operations of the USPS Shipping Network. We are closely monitoring this, and at this time have not received any indication there will be a disruption. We are committed to providing our customers with on-time delivery of their products, and will continue to update if there are any changes to this.

 

4. Is there a limit on the amount of up to 1 ounce(s) I can purchase of any product?

  • There is a limit of up to 1 ounce per product per customer at this time due to the on-going situation. Any higher quantities will be automatically cancelled and refunded during processing, minus a 3% Credit Card Processing Fee of the original order total for any items above 2 ounces. If you purchase an item 2 ounces or higher, your order will be delayed until you are contacted to cancel. 

 

5. Can I back-order an item above 2 ounces?

  • No back-order's will be accepted for any items 2 ounces and above at this time. 

 

We are monitoring the on-going situation and guidelines to ensure we are taking the right steps at the right time, and will do our best to keep you updated through our website.

 

Your patience and understanding is truly appreciated during this crisis, and we would like to once again acknowledge our commitment to act proactively, responsibly, and with integrity to ensure the health and safety of our customers and our employees. During this time, we must all come together in-spirit, and we will all get through this process together. 

 

Sincerely,

Your Silky Scents® Team