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Free
Shipping
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Click
Here for Details |
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For Damaged Shipment, Please Click Here :
Damages |
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International Shipping-
International Orders: We accept credit cards for U.S. Territories
and Military Bases. For all international orders, we only accept money orders.
To place an international order, please print out your Shopping Cart and mail it
to us with your money order. Make sure the following information is printed out:
Name, Shipping Address, the entire order with the total and shipping charges.
Then mail your order and money order to:
Silky Scents
231 E. Alessandro Blvd. #A-251
Riverside, CA. 92508
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Important Shipping Information
U.S. Territory Shipping-
Orders for P.O. Box Addresses and
Militarily Bases are only shipped via US Post Office. |
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Damages |
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If your
merchandise arrives damaged, please follow the following steps: |
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1-
Call the
carrier that delivered your package(s) within 24 hours or by the
following business day after you received the package to file a damaged
merchandise claim. Your order is insured through the carrier. The
carrier company will contact you to set up an appointment for an inspector
to come to your home to inspect the packaging in order to determine the
cause of damage. |
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2- On the Same
Day you receive your order, please
send an email to :
SilkyScentsEmail@yahoo.com
and include the
following information :
a) Indicate that you
received a Damage product.
b) your Invoice Number
c) The date of purchase
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Important : The Email must be submitted to Silky
Scents within 24 hours of receiving a damaged shipment. The Electronic Date on this form must
be the same as the Carrier's delivery Date Reports.
An inspector from the carrier company will
contact you to examine all of the Original
Packaging Materials. If you do not
save the original packaging materials, the damaged claim will be denied. |
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Please Notice :
United Parcel Service (UPS) does not deliver to
Post Office Boxes. Please provide a complete street address including
apartment or suite number.
Customers agree to the following term and
conditions :
The customer authorizes
Silky
Scents to charge their credit card or bill them an additional $5.00
per package if the following applies :
If the customer provides an address
that is deemed incorrect or incomplete by U.S. Post office or the UPS (see note
below)
Note :
An incomplete address is an address that has an apartment number, suite
number, floor or any other pertinent information associated with the
address that should have been provided by the customer to insure proper
delivery but have been omitted by the customer.
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