Retail Returns-Our Guarantee: We want you to be 100% satisfied with our products. Samples are made available as a service to assist customers to check and approve the quality of the packaged and bulk products before larger/bulk purchases are made. We will take any unused qualified Silky Scents brand products back and refund your money (minus shipping) for a period of 30 days. You must contact us first for a Return Authorization Number before shipping the product back. Silky Scents will not issue a refund for any used/broken seal products. Also, the following products are not refundable : Pheromones, all products sizing 1 oz or more (such as Essential Oils, Perfume Oils, Carrier Oils, Edible Oils, etc.), also any essential oils in jars (such as Benzoin, Mimosa, & Oakmoss, etc.), any product that is sold in a pack of 2 or more (such as 3 pack roll-ons, 4 pack lotions, 6 pack essential oils or blends etc.) 16 oz Perfume Oils, and Samples. There will be no authorization for return of product samples for any reason. A 10% restocking fee may apply.

 To obtain a "Return Authorization" number,  please click Here for the "Return Authorization" number Request Form

If you have received a Damaged Shipment, Please click here